Customer Support

If you are having problems, check the release notes found in the README.TXT file which can be run from the start menu (Start=>Program Files=>PEP Archive 1v3=>PEP Read Me) and the "Common Questions and Solutions" topic of this help file.

     Technical Support over the World Wide Web (Internet)

If you have access to the internet then you can obtain additional help with the disc and accompanying software by accessing the PEP World Wide Web (WWW) site at: http://www.p-e-p.org

(If you have never used the Internet before, get someone with Internet knowledge to help you learn the easy steps you need to take to access it.)

Or, email support@p-e-p.org

     Technical Support by Telephone

           PEP CUSTOMER SUPPORTLINE
 

           US/Pacific Rim: California (Pacific Standard Time)
           (949) 496-7379

           Wednesday and Thursday  4 pm to 7 pm
           Friday    6:30 am to 9:30 am
           Saturday  7 am to 12 noon

           UK/Europe:
           London (GMT) 44 7970 701 911

             Monday 4 pm to 7 pm
           Tuesday 5 pm to 8 pm
           Thursday 9 am to 12 noon
           Friday 3:30 pm to 5:30 pm

PEP has telephone helpline numbers in the United States and Great Britain. Technical support by telephone is free to customers for the first 60 days. Additional help may be purchased. For most current telephone customer service hours and numbers, visit our website at:

           http://www.p-e-p.org

Press B to return to previous text or Topic
Press C for Contents